Privacy Policy

This Privacy Policy explains how PRP Direct handles information collected through prpdirectusa.com (the "site"). PRP Direct ("we," "us," or "our") operates this site. By using the site or submitting a request through it, you agree to the practices described here.

This site is intended for licensed medical professionals and practices evaluating point-of-care biologic systems. It is a business-to-business marketing site: it does not sell products directly online and does not collect patient health records.

Information we collect

We collect only the information needed to respond to your inquiries and support your account:

• Information you provide. When you submit a quote request, reorder, training request, or contact form, we collect your name, practice or company name, professional contact information (phone, email, mailing or shipping address, state), the products or systems you are interested in, and any details you include in a message.
• Order and support information. If you become a customer, we retain records of quotes, orders, shipments, and support correspondence so we can fulfill and service your account.
• Basic analytics. Like most websites, we automatically receive limited technical data such as IP address, browser and device type, pages viewed, and referring links. This helps us understand how the site is used and improve it.

How we use information

We use the information we collect to:

• Respond to quote requests, reorders, and questions, and provide pricing, product information, and support;
• Process and fulfill orders, including shipping and invoicing;
• Provide training coordination and follow-up for the systems you run;
• Maintain, secure, and improve the site and our services;
• Send you information related to your request or account, and, where permitted, occasional updates about products and services relevant to your practice;
• Comply with applicable laws and enforce our terms.

How we share information

We do not sell your personal information. We share it only as needed to operate our business:

• Service providers. We use trusted vendors that perform services on our behalf, such as our payment processor (Square) for invoicing and payments, shipping carriers to deliver orders, email and hosting providers, and website analytics providers. These providers may access information only to perform their work for us.
• Legal and safety. We may disclose information when required by law, to respond to lawful requests, or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfers. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Cookies and analytics

The site may use cookies and similar technologies to keep the site working, remember basic preferences, and measure traffic through analytics. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site function. Analytics data is used in aggregate to understand site usage, not to identify individual visitors.

Data retention

We keep the information we collect for as long as needed to respond to your request, service your account, and meet our legal, tax, and recordkeeping obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot ensure absolute security. Please do not send sensitive personal or patient health information through the site's forms or by email.

Your choices

You may:

• Ask us what information we hold about you and request that we correct or delete it, subject to our recordkeeping obligations;
• Opt out of non-essential marketing messages by following the unsubscribe instructions in an email or by contacting us directly;
• Adjust your browser settings to limit cookies.

To make any of these requests, contact us using the details below. We will respond within a reasonable time and in line with applicable law.

Children's privacy

The site is directed to medical professionals and is not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page. Your continued use of the site after an update means you accept the revised policy.

Contact us

Questions about this Privacy Policy or your information can be directed to:

PRP Direct
Email: info@newgenbiologics.com
Phone: (216) 202-4520